I have been struggling to get the definition of 'Domain Expertise' for an IT Organisation. Software companies in order to show case their expertise get on board Domain Experts who can speak the customer language.Though this might help in the short term , how do you sustain and spread domain knowledge within the organisation at junior levels.
Only Certifications is NOT the complete answer. Text book answers are normally skin deep and customers are quick to grasp the lack of knowledge.
A few things that come to my mind are :
- Building a language for the Domain Area. This glossary can be a wikipedia where software professionals working in the projects can keep updating.
- Also creating industry point of views will help build the depth of knowledge in the Area.
Any more suggestions to quickly help an IT company build domain expertise are most Welcome
